Frequently Asked Questions

How do I purchase my order on the site?

Purchasing on our website is quick and easy:

  1. Browse our products and select the item(s) you’d like to purchase.
  2. Choose the correct size, color, or options (if applicable).
  3. Click Add to Cart.
  4. When you’re ready, click the Cart icon and select Checkout.
  5. Enter your shipping and contact details.
  6. Choose your preferred payment method and complete the payment.
  7. Once your order is confirmed, you’ll receive an order confirmation email with the details.

https://etomei.com/ offers various kind of Payment Methods as shown below :- Credit Card Via iPay88 (Visa or Mastercard [Malaysia Cards Only] / Internet Banking / eWallets [Boost, GrabPay & TnG])

You can update your personal information and shipping address by following these steps:

  1. Log in to your account using your email and 6 digit OTP (One Time Password) that you have received.
  2. Go to Profile Setting.
  3. Select Edit Profile or Addresses.
  4. Update your personal details or add/edit your shipping address.
  5. Click Save to apply the changes.

All products transaction currency will be done in Ringgit Malaysia (MYR).

Delivery usually will takes about 3-7 working days for Peninsular Malaysia, 7-10 working days for Sabah, Sarawak & Labuan.

You can redeem the voucher code during the checkout page.

Sorry that we’re unable to clear your doubts in the FAQ page. Please kindly send us an email to online@etomei.com for us to clear your doubts.